Few industries have changed as profoundly in as short a time as the telephone industry. In only a few short decades, we have gone from analog phones that could do nothing but make telephone calls, to multifunction machines that integrate tightly with your computer system, allowing you to identify callers before you answer the phone, tell where your callers are coming from and make the most of every penny you spend on your telecommunications.
No matter what the nature of your business or how large or small your telecommunications budget, chances are you can benefit greatly from replacing your old standalone telephone system with an advanced system that integrates with your computers and your network. Installing such a system carries many important benefits for your business, including cost savings, better customer service and a marked increase in productivity.
Introducing an advanced telephone system in your company can save you a great deal of money by changing the way your company pays for its phone services. By integrating your telephone system and your computer system, your company can greatly reduce its costs while actually increasing the quality of its telephone service.
While early computer integrated telephone systems often had issues with sound quality and reliability, modern telephone systems suffer from no such advantages. In fact, modern telephone systems can be much more reliable and of higher quality than their analog counterparts.
Better Customer Service
To your customers, your telephone representatives are your business. If your reps are not up the task, your company and its reputation can suffer. That is why it is so important for every company to introduce a strong quality assurance program for its telephone representatives and other customer service personnel. An advanced phone system can be a great asset in this regard, since it allows the management team to easily record telephone calls for training purposes.
By integrating your computer system and your telephone system, you can record telephone calls as needed, providing both a permanent record of every call coming in and out and an excellent opportunity for training new hires and coaching existing ones.