The need for remote monitoring & management of IT infrastructure has become widespread in companies because of the efficiency and security it provides. In fact, almost 100% of a company’s critical devices can be managed remotely. To ensure the health of company assets, (i.e. servers, routers, switches, firewalls, SANs, WAP controllers, etc.) companies are taking advantage of the expertise, experience and knowledge offered by outsourcing providers. Often, an IT department is overburdened by this additional but necessary workload.
With the use of remote monitoring and manage services, controlled data centers and a strong SLA (Service Level Agreement), your company will have a constant monitoring system that offers 24/7 monitoring and alerting, and if applicable to your needs, network remediation to return the critical device back to normal working conditions. If one of your systems goes down, your third-party managed service provider can immediately open a ticket to start work with your IT staff to resolve the issue, or just acknowledge the particular ticket is being worked. The service provider can also notify and work with the telecommunications provider to get your system back up and running as soon as possible.
The benefits of outsourced IT Monitoring and Management are:
Reduced risk and higher reliability
In a controlled data center where the monitoring system is housed, unplanned downtime can significantly reduce and even prevented. These centers provide redundant power, A/C and security such as biometric and key fob readers, along with full video surveillance, providing the monitoring of your critical network devices less than 5 minutes of downtime per year. This allows the monitoring, alerting and remediation to happen either M-F, 7am-7pm or 24×7, 365.
Lower maintenance and costs
Outsourcing your IT infrastructure can drive down the associated cost by as much as 40%. The IT infrastructure investment is reduced as a result of the pooled resources of an offsite data center.